​Payment - Kindly settle invoices within 7 days from issue, bank transfers & cash accepted.

Cancellation Policy - At least 24 hours notice prior to a session which can then be rescheduled, otherwise full payment will be retained.

Parents/Carers: Drop off & collect - Parents/Carers may help initially to settle their child then must give them space in the session by stepping out in order for them to work with the provider & other children. Parents/Carers must inform the provider of the named person collecting their child each session & inform them via telephone if their lift is delayed.

Online lessons - Parents/Carers requested to help settle their child online with necessary resources available to them and assistance with technology where needed.

Schools: Filming of sessions - Filming of sessions by school staff is prohibited, however one keyworker may sit in to do specific observations on individual children from afar by taking notes, and if photographic consent is in place, photographs of children are permitted.